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covfectionary@gmail.com

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FREQUENTLY ASKED QUESTIONS

Can I pick my own sweets?

YES! The launch of our website means that you can now pick your own sweets from our selection of stock. Simply choose the Custom Pick N Mix box in your preferred size and get choosing!

Do you do Veggie and Vegan sweets?

YES! We have a variety of Veggie and Vegan sweets available. If you require Vegetarian sweets simply let us know in the dietary requirements box. If you would like a vegan box there is a separate option for that in the Pick N Mix section of our shop.

What about Halal?

YES! Just state in the allergens box that you would like Halal sweets and we will fill your box with only Halal sweets.

I’m allergic to something can you cater for me?

We advise that you contact us using the handy form above if you have a range of allergies to check that we have enough stock to cater for you. However, it is SUPER important that you state any allergies when ordering. There is a box on each product page before adding to basket.

Do you have a food hygiene certificate?

Due to the current COVID-19 pandemic and being a new business the Food Standards Agency are not currently visiting to provide ratings. However, we are legally registered as a food business and have undertaken extensive training in food hygiene and allergens to ensure that all of our customers are safe.

Where can I get my sweets delivered?

You can get your sweets delivered to anywhere in the UK!

If you live in a CV1 – CV8 postcode then you will be lucky enough to get your sweets hand delivered to your door.
If you live anywhere else in the UK your items will be sent by tracked delivery.

How long will it take for me to get my sweets?

We aim to process and pack your order within 2 – 4 working d4ays.
If your order is being posted you will receive a tracking number for you package. Our couriers aim to have your sweets with you in 2-4 days.
If your order is local to us and being hand delivered we will email you to let you know the day we will be delivering to you.

I need my sweets for a certain day what do I do?

If you need your sweets in a hurry, then you should contact us using the form above or through our social media to see what we can do. We may be able to arrange delivery sooner.

How much is postage?

If you live in a CV1 – CV8 postcode then delivery is FREE.
For everywhere else in the UK we charge a flat rate of £2.99 for postage.

I’m eligible for free delivery but a delivery charge is still showing. What do I do?

Go to your basket, scroll down to ‘Cart Totals’ and click ‘calculate shipping.’ You will then be prompted to insert your postcode which will remove the cost of postage if you are eligible.